tonewood from sustainable production

FAQs

Please read our FAQs to find out more.

How are the shipping costs calculated?

The shipping costs depend on the size, weight and destination of the parcels or pallets. For international deliveries, items are shipped DAP (Delivered At Place), which means that the recipient must pay VAT and customs duties in the country of destination.

Is there a minimum order value?

Yes, for orders outside Switzerland, a small order surcharge of CHF 25 is levied if the order value is less than CHF 100.

What payment options are available?
  • Within Switzerland: Payment by payment slip or TWINT within 30 days (net)
  • Outside Switzerland: Prepayment by bank transfer, VISA or MasterCard. Payments via PayPal are subject to a 5% fee.
How are delivery and shipping handled?
  • International orders: Shipment takes place after receipt of payment. All goods remain the property of Florinett AG until the terms of delivery and payment have been fulfilled.
  • Within Switzerland: Items are sent by A Mail or B Mail with invoice.
Can I reserve wood for later shipment?

If you select and reserve wood in person in Bergün or Latsch, payment is due within 30 days of the reservation, even if the wood is shipped later.

Have you not found your answer?

Please do not hesitate to contact us.

Florinett AG - Tonewood Switzerland

Graubünden, a rural region in the middle of the Swiss Alps, is the home of our company. Magnificent mountain spruce with a fine annual ring structure thrives in the sunny but cold climate; a prerequisite for high-quality soundboards for plucked and stringed instruments. We carry out all processing steps - from the standing tree in the forest to the finished soundboard - in-house. Florinett AG is FSC-certified. With this certification, we are committed to making an active contribution to the protection of the environment and the responsible use of natural resources at all stages of processing.